Refund policy
RETURN AND REFUND POLICY
You may request a return within 30 days after your order is delivered. To begin a return, contact us at solvessioficial@gmail.com before sending any item.
RETURN ELIGIBILITY
Items must be unused, in the same condition in which they were received, and in their original packaging. Proof of purchase may be required. Because our products are fulfilled by different specialized partners, the correct return address and instructions will be provided after your request is approved. Items returned without authorization may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the product and packaging. If the claim is confirmed, we will arrange a replacement or refund at no additional cost.
NON-RETURNABLE ITEMS
Opened personal-care or hygiene products, perishable goods, personalized products, hazardous materials, gift cards, and items clearly marked as final sale cannot be returned. Contact us if you are unsure whether your item is eligible.
RETURN SHIPPING
Customers are responsible for return shipping costs for change-of-mind returns. SOLVESSI will cover reasonable return or replacement costs when we confirm that an item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return results from our error or a confirmed product issue.
EXCHANGES
The fastest way to receive a different item is to complete the approved return and place a new order.
CANCELLATIONS
Customers may request a self-service cancellation within 15 minutes of purchase when that option is available. After that period, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or fulfillment.
REFUNDS
We will notify you after an approved return is received and inspected. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or card provider may need additional time to post the refund.
This policy does not limit any rights available under applicable law. Questions can be sent to solvessioficial@gmail.com.